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Policies


Thank you for considering Rancho Sonora for your stay in the Florence area. It is
likely that you have chosen to stay at Rancho Sonora Inn because you are look-
ing for a more personal, intimate experience than you would find at a traditional 
hotel.  We have the pleasure of many reviews from guests that mention how
much they have enjoyed the quiet, comfortable respite of Rancho Sonora and
the personal attention they receive.

We work hard to anticipate your needs and make your stay a pleasant one.  We
are usually on premise for assistance wheneverneeded.  However, Rancho Sonora
is an Inn and our home therefore the running of both sometimes takes us away
from the desk.  For this same reason, we also do not have a 24-hour front desk.

 

Check-in time

Check-in is from 1pm-6pm daily.  Should you need to come earlier or later, please
check with the front desk. We often can make special arrangements for your
particular situation.


Check-out time

Check-out time is 11:00 am


Room Deposit

To confirm and guarantee your reservation, the full amount of the reservation will
be charged to the credit card provided at the time the reservation is made.  We
accept VISA, Mastercard, Discover and American Express.  No personal checks
will be accepted.
 

Smoking and/or damage to property

All rooms and casitas are non-smoking.  We allow smoking outdoors only. Please
be considerate of other guests if you do choose to smoke outdoors. Smoking in
rooms or casitas will result in a $100 cleaning charge.

Guests are also responsible for any damages, replacement, additional cleaning
or loss caused by any abuse to our guest rooms and lounges without further
authorization. 
 

Pets

We love animals and will happily accommodate your pet in our “pet rooms”.  
Please call to check for availability of a “pet” room. There is a $10 additional
fee for a pet per day. Pets must not be left unattended in the rooms and
must be on a leash in the outdoor areas. Pets are not allowed in the pool
area. Please be considerate of other guests and pick up after your pet.

Please check the "bringing a pet" box on the checkout page.  2 pet limit.


Special Events:

We encourage small groups and special events to be held at Rancho
Sonora.  We are the perfect venue for parties, intimate weddings, reunions,
get togethers and the like.  In order to protect the privacy and ensure the
quiet enjoyment of our guests, the following policies must be adhered to:

• All rooms and casitas must be rented by your party for the length of the 
  
event or minimum one night’s stay. 

• All arrangements, reservations and permissions must be made in
  advance with Rancho Sonora.

• Maximum of 30 overnight guests.

• Additional charge for the exclusive use of the pool area and/or courtyard,
  please make prior arrangements with Rancho Sonora. We are able to 
  accommodate a maximum of 40 event attendance.

 


Cancellations

Should your plans change, Rancho Sonora Inn’s cancellation policies are
as follows:

     • Courtyard rooms: must be contacted 3 days in advance of your
                                    arrival date or you will be charged the full amount
                                    of your reservation. 

     • Multiple room reservations: 3-5 rooms - 2 weeks’ notice is required.

     • Single casita reservations: requires 10 day cancellation notice. 

     • Multiple casitas: Multiple casitas or a combination of 3 or more rooms 
                                  and/or casitas require 30 days notice.

     • “No shows”: No Shows receive no refund and will be charged the full                                      
                            amount of their reservation.

     • All cancellations will incur a service fee of $10.

     • To cancel: To cancel online, login at top right corner of the homepage, 
                         click on your username.  This will send you to your reservation
                         history.  Choose the appropriate reservation and click cancel. A
                         cancellation confirmation email will be sent to you.  Should you
                         prefer, please call us at 1-520-868-8000.


Security policy

Your payment and personal information is always safe. Our payment system uses
Secure Sockets Layer (SSL) software, which is the industry standard and among
the best software available today for secure commerce transactions. It encrypts
all your personal information, including credit card number, name, and address, 
so that it cannot be read over the internet.
 

Privacy policy

We respect and are committed to protecting your privacy. For your protection, 
all of your personal information such as name, address, credit card numbers, 
etc. is transmitted in an encrypted form. We do not share email addresses or
personal information with any other business. Your credit card information is
used only to process your reservation or to credit you for a cancellation.

We consider this website to be an extension of Rancho Sonora. We are con-
stantly striving to enhance your viewing and reservation experience. In order
for us to do so, we may track non-personally identifiable information related
to your reservation experience (the identity of the individual viewer remains
unknown to us. By monitoring the reservation experience, we can analyze
the data and adjust the way our website interacts with you.

 

 

 

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        "...introduces rustic to
   
     refinement...an eclectic mix

    of furnishings, fine bedding

     and modern amenities..."


              ~Arizona Highway